This Privacy Policy governs the websites, applications and services operated by Delta HQ Pte. Ltd. (hereinafter, "us", "we", or “Delta HQ”). By accessing and using Delta HQ website, applications, or services, you consent to the practices stated in this Privacy Policy.

General Statement

Delta HQ highly regards our customer data and privacy and takes measures to ensure its protection to operate effectively and provide for our customers finest experiences with our services. Our privacy policy illustrates how we collect, use, and disclose data when you use all of our services.

Delta HQ collects severals informations for our following groups of individuals:

• Property Guests, Property Management Company, Property Owner

• Travel agents and vendors

• Visitor of our Delta Direct Booking in our partnered Property Management Company website

What data do we collect

• Identity information, such as name, arrival date, passport information, flight number, transportation before arriving to property.

• Contact information, such as email address and phone number.

• Payment information, Including payment card number, billing address, bank account information, and transaction history.

• Information related to booking activities, such as type and preference of the rooms you reserve, feedback during stay, guests associated with your booking, date of reservation, and additional services you order, correspondence if you contact us.

• Photographs or uploaded images, such as images for identification.

• Technical information, Including information about IP address, device type, browser type, ISP, mobile carrier, also how your devices has interacted with our services.

• Correspondence information, such as inquiry or any request that you share with us when you contact us.

• Property detail information, such as property name, region, phone number, facilities on property, location, photo, room detail configuration, and pricing.

• Revenue and cost, including all revenue that comes from booking and the cost of each operational activity like electricity, maintenance, etc.

How we collect your data

We collect your data in 2 ways:

• Manual Assemblage: Users of Delta HQ website, applications, or services might be requested to submit personal information to facilitate the provision of third-party products and services. Example is when you fill your personal information to book any property and make a payment of your booking. We also received information from associated travel agents and vendors as our sales channel and complementary reservation providers. Host also will give us their detailed information when they register, create any properties, decide the rate & policies, manage bookings and guests.

• Automatic Assemblage: We also automatically assemblage and store other types of information related to user interaction in our website, and applications, including cookies and log files; and obtains and stores analytics information such as device and browser type with your consent.

Cookies and other tracking technologies

We collect information automatically from your web browser through the use of cookies and other similar technologies when you visit our website or read our emails. We also use Google Maps integration for your property information to enhance your experience while using our services. Except your browser is set to prevent this kind of interaction, Google Maps integration may automatically collect information about your location including through your IP address, GPS and other data. This information is governed by the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

How we store and secure personal data

We implement technologies, organizational, technical and physical security measures to keep the security, integrity and accountability of your personal information, congruent with applicable data protection laws.

GDPR Compliance

This following policies is made based on the General Data Protection Regulation (GDPR): As the entity responsible for managing our users' personal data, we are dedicated to safeguarding and upholding your privacy in accordance with the European Union's General Data Protection Regulation (GDPR) 2016/679, enacted on May 28th, 2018. This Privacy Statement pertains to the utilization of our products, as well as our sales, marketing, and customer contract fulfillment endeavors. You retain the right to revoke your consent at any given time, as well as the option to lodge a complaint with the appropriate supervisory authority responsible for data protection.

Collecting and processing personal data based on consent:

The gathering of personal data, relying on consent from individuals, will be conducted through the utilization of "Consent Forms" which will retain records associated with the given consent. All individual consents will consistently be stored and documented within our systems.

1. Your entitlements regarding your personal data:

2. The right to obtain a copy of the personal data that Delta HQ possesses concerning you.

3. The right to request Delta HQ to rectify any inaccurate or outdated personal data concerning you.

4. The right to request the erasure of your personal data by Delta HQ when it is no longer required for their retention.

5. The right to revoke consent to the processing of personal data at any time, including the withdrawal of consent for receiving e-marketing communications.

6. The right to request Delta HQ to furnish your personal data and, whenever feasible, transmit this information directly (in a portable format) to another data controller, provided that the processing is grounded on consent or contract.

7. The right to request a limitation on additional data processing if there is a disagreement regarding the accuracy or processing of your personal data.

8. The right to oppose the processing of personal data in situations where the processing has been grounded on legitimate interest and/or direct marketing.

User control and choices

You may be able to exercise your one or more of related rights to our personal information that we process. In accordance with applicable law, your controls and choices may include:

1. Accessing, correcting or deleting information

2. Decline marketing communications and opt-out of your personal information

3. Withdraw your consent to processing the personal information based (we will not process any kind of data without your consent)

4. Object to the processing of your personal information

Disclosure of personal information

Personal information will not be disclosed to other third-party individuals or organizations except in the following cases:

1. Legal Obligation: Inquiry or compulsion from a body or institution such as the police or a court of law.
2. Emergency: Where a situation is deemed by DeltaHQ to be an emergency, or if there is a threat to a user’s safety or wellbeing, property, or to that of RoomBoss or a third-party.
3. Prior Consent: Where consent for disclosure has already been obtained.

Revisions, updates and amendments

In order to protect your privacy and keep up-to-date with changing legislation and technologies, Delta HQ reserves the right to update or modify the terms of this Privacy Policy at any time.

Last updated: 2023/06/27

Contact information

If you have any questions about this Privacy Policy, please contact us directly at [email protected]
Delta HQ, Pte. Ltd
5 Temasek Boulevard, #17-01, Suntec Tower 5
Singapore (038985)